Question 1

I just placed an order, when will it ship?

Accepted Answer

Once you place your order, you will receive a system generated confirmation email. If you don’t receive your confirmation email, please reach out to us so we can manually send it to you. All orders ship within 3-5 business days (Monday – Friday EXCLUDING weekends and holidays). Please allow extra time during the busy season as postal delays are out of our control. Additional factors such as distance, customs, and natural disasters may cause further postal delays.

Question 2

When will I receive my tracking number?

Accepted Answer

Once your shipping label is printed, your tracking number will be emailed to you separately from your confirmation email. NOTE: Please check your inbox and your spam folder

Question 3

Which couriers do you ship with?

Accepted Answer

We use two couriers. UPS and FEDEX. NOTE: If you are purchasing a sea moss gel please provide a physical address when entering your shipping address. P.O Box destinations are not supported by UPS or FEDEX.

Question 4

What happens if I entered the wrong address?

Accepted Answer

Please email healthy@kurvesorganics.net as soon as possible. If you do not realize the mistake until after the order has shipped, KURVES Healthykurves6 LLC will only reship dry products once they are returned to us. However, you will be responsible for the shipping fees to reship your items. This applies to dry products only. If you ordered gels, we will give you partial credit/discount to make another purchase since gels are perishable.

Question 5

Why is my expedited shipping order still taking time?

Accepted Answer

Expedited shipping only speeds up delivery after your order ships. You still need to allow our normal processing time before the package leaves our facility. Once it ships, your tracking email shows the delivery speed you selected at checkout. If you need help, contact us and we’ll gladly check on it for you.

Question 6

What are the steps I need to take if my order was damaged upon arrival or if items are missing from my order?

Accepted Answer

If you receive your order and your items are damaged, or you are missing items please send us an email at healthy@kurvesorganics.net. Your email should include your name, order number, pictures of the product received (applies to damaged items) and any necessary details. Please contact us up to 48 hours after delivery. We will do what we can to correct the issue. However, no refunds or replacements will be issued if more than 48 hours have passed since the order was delivered.

Question 7

My tracking says that my package was delivered, but I still have not received it. What should I do?

Accepted Answer

If your package has been marked delivered by the courier and you have not received your package, please contact us at healthy@kurvesorganics.net within 24-48 hours and we will file a claim on your behalf.

Question 8

What is your refund policy?

Accepted Answer

To be eligible for a refund, return or an exchange your item must be unused, unopened and in the same condition as received. Unfortunately, KURVES Healthykurves6 LLC does NOT offer refunds, returns or exchanges for Sea Moss Gel products in the circumstance that the incorrect address was provided due to a customer’s error. However, we will offer a 15% discount code for your next purchase. Customers are responsible for shipping fees in the event that your package is marked undeliverable or returned to us by the courier due to an insufficient address

Question 9

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide. However, we are not responsible for additional fees related to customs. Once your order has been packed and shipped, KURVES Healthykurves6 LLC cannot assume responsibility for import duties or customs fees. If you decide not to pay the additional fee upon delivery, we can not issue you a refund.

FAQ

Frequently asked questions